FAQ

We've compiled answers to some of the most frequently asked questions to help resolve your issue more quickly

If you have any other questions, please contact our customer service team:

What payment methods can I use on www.barbour.co.nz?

  • Visa
  • Mastercard
  • American Express
  • Union Pay
  • Apple Pay

Does Barbour offer international shipping?

We currently only offer domesic shipping within NZ. Unfortunately we are unable to offer international shipping at this time

When will my order arrive?

Once your order is dispatched, you will receive an email confirming that it's on its way. 

Please allow 1-7 days for your order to be processed and delivered. During peak seasons, kindly allow 1-14 days for dispatch and delivery.

Do you offer Click and Collect?

Click & Collect is a serivce we currently do not offer.

I have recevied a faulty item, what should I do?

As all of our products are produced to the highest of standards, it is unlikely that you should receive a faulty item. However if this does happen, please return the faulty item following our returns process as soon as possible and specify that you believe the item is faulty and the reason. If the item is found to be faulty, a refund will be processed.

Can I wash my Barbour Waxed Cotton Jacket in the washing machine?

No. We recommend that you sponge clean only. If you are unsure please check the internal care labels.

Can I dryclean my Barbour Waxed Cotton Jacket?

No, unfortunately you cannot dry clean Barbour waxed cotton garments. The chemical process used in dry cleaning may permanently damage or remove the proofing.

How should I store my Barbour Waxed Jacket?

We recommend that you hang your Barbour Waxed Cotton Jacket in a cool dry place.